Member Services Representative I – Frontline

ALASKA POWER ASSOCIATION; Fairbanks (AK); On-site; USD 30,265 - 43,105; Full time

Benefits offered by this job

Defined pension

401(k) match

Health Insurance

Life Insurance

Short- and Long-Term Disability

Annual Leave

Wellness Program

Tuition Reimbursements

Job summary

Golden Valley Electric Association is seeking a Member Services Representative I – Frontline in Fairbanks, Alaska. You will be the primary contact for members, helping set up accounts, process payments, explain usage and billing, and handle service questions with professionalism and care.

The role requires a strong customer service background, good communication, and cash handling experience, with a high school diploma or equivalent.

Qualifications

• Strong customer service background and excellent communication skills.
• Ability to remain professional under pressure and in fast-paced environments.
• Experience handling payments and cash balance tasks.
• High school diploma or equivalent required; associate degree preferred.

Responsibilities

• Serve as a primary contact for members, assist with account setup and billing questions.
• Process connect/disconnect orders and electronic payments; maintain accurate account information.
• Assist members in person and by phone; provide accurate information during outages and service questions.

Skills

Customer service

Communication

Cash handling

Driver's license

High school diploma

Associate degree preferred

Education

High School Diploma or Equivalent

Associate Degree preferred

Job description

Join Golden Valley Electric Association as a Member Services Representative I – Frontline in Fairbanks, Alaska, and serve as a primary point of contact for GVEA members. In this role, you will help members establish and manage accounts, process payments, understand usage and billing, and navigate service-related questions with professionalism and care.

This is an excellent opportunity for a customer service professional who enjoys helping others, solving problems, and working in a fast-paced environment. You will assist members during routine and high-stress situations, including outages and disconnects, while providing accurate information and dependable service. With a competitive starting wage of $26.63 per hour, DOE, Grade 6, this position offers the opportunity to build a meaningful career with a mission-driven organization serving Interior Alaska.

You will have access to excellent benefits, including a defined pension, 401(k) match, Health Insurance, Life Insurance, Short- and Long-Term Disability, Annual Leave, Wellness Program (including fitness reimbursements), and Tuition Reimbursements. Join a team where your work helps strengthen trust, support our members, and contribute to the communities we serve.

A little about us

GVEA is an electric cooperative that owns and maintains 3,491 miles of transmission and distribution lines, 35 substations, and 9 generating facilities. Our system is interconnected with Fort Wainwright, Eielson AFB, Fort Greely, Clear Space Force Station, the University of Alaska-Fairbanks, and all electric utilities in the Alaska Railbelt, which extends from Homer to Fairbanks. Powering the Interior of Alaska, GVEA contributes to the economic, environmental, and social viability of our communities.

YOUR ROLE AS A MEMBER SERVICES REPRESENTATIVE I – FRONTLINE

As a Member Services Representative I – Frontline at Golden Valley Electric Association, you will serve as a primary point of contact for members, providing support with account setup, payments, billing questions, service requests, and general cooperative information. You will help create and maintain member accounts, process connect and disconnect orders, assist with electronic billing and payment systems, and ensure account information is accurate and confidential.

Job Related Qualifications

To succeed in this role, candidates should have a strong customer service background, good communication skills, and the ability to remain professional under pressure. A high school diploma or equivalent is required, and an associate degree in a related field is preferred.

The ideal candidate will be dependable, detail-oriented, and comfortable handling payments, balancing cash, using office systems, and assisting members both in person and by phone. Strong teamwork, problem-solving ability, and adaptability to new technology are also important.

Knowledge and skills required for the position are:

• High school diploma or equivalent.
• Valid Driver’s License.
• Two years’ experience working in a direct customer service related capacity in a service industry.
• At least one year of cash handling experience.

We\'re looking for talented individuals like you to join our team and help us achieve our goals. If you\'re passionate, driven, and committed to making a difference, we want to hear from you!