Member Services & Billing Specialist — Growth Path

avec; Anchorage (AK); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

401(k) Plan with Employer Match

Paid Leave (PTO) 21 days

Holidays: 8 + 2 floating + Birthday

Health Insurance

Job summary

Alaska Village Electric Cooperative is seeking a dependable, customer-focused Member Services Representative to join our Member Services team. As an MSR, you’ll be the primary contact for AVEC members, handling calls, emails, and in-person inquiries while supporting day-to-day operations.

The role offers cross-training across electric utility operations and opportunities to grow into billing, collections, and metering, with starting pay around $26 per hour and a comprehensive benefits package.

Qualifications

• High school diploma or GED.
• Experience in customer service, administrative work, accounts receivable, billing, or related fields.
• Strong computer skills and ability to learn new systems.
• Excellent communication and interpersonal skills.
• Accuracy and attention to detail.
• Ability to organize priorities and meet deadlines.
• Dependability, punctuality, and consistent attendance.
• Ability to work independently and in a team.
• Positive attitude and willingness to learn.
• Experience in accounts receivable, utility billing, or collections preferred.

Responsibilities

• As the primary contact for members you’ll assist by phone, email, and in person.
• Establishing new electric service and processing account changes.
• Processing connects, disconnects, meter changes, and service requests.
• Processing payments and maintaining accurate and confidential member account information.
• Assisting members with online account access and troubleshooting.
• Supporting collections and payment arrangements.
• Coordinating with billing, metering, operations, and other departments.

Skills

Customer service

Administrative

Accounts receivable

Billing

Computer skills

Interpersonal skills

Attention to detail

Time management

Teamwork

Organizational skills

Education

HS Diploma

Tools

Microsoft Office

Job description

Alaska Village Electric Cooperative is seeking a dependable, customer-focused Member Services Representative to join our Member Services team. As an MSR, you’ll be the primary contact for AVEC members, handling calls, emails, and in-person inquiries while supporting day-to-day operations.

The role offers cross-training across electric utility operations and opportunities to grow into billing, collections, and metering, with starting pay around $26 per hour and a comprehensive benefits package.