Member Service Representative I - Frontline

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 30,265 - 43,105; Full time

Benefits offered by this job

defined pension

401(k) match

Health Insurance

Life Insurance

Short- and Long-Term Disability

Annual Leave

Wellness Program

Tuition Reimbursements

Job summary

Golden Valley Electric Association in Fairbanks, AK seeks a Member Services Representative I – Frontline to serve as a primary contact for members, helping with account setup, payments, and billing questions. You will process connect/disconnect orders, assist with electronic billing, and maintain confidential information while delivering high-quality service.

The role requires a strong customer service background, good communication, and the ability to stay professional under pressure.

Qualifications

• High school diploma or equivalent.
• Valid Driver’s License.
• Two years’ experience working in a direct customer service related capacity in a service industry.
• At least one year of cash handling experience.

Responsibilities

• Serve as primary contact for members, assisting with account setup, payments, billing questions, service requests and general cooperative information.
• Process connect and disconnect orders and manage electronic billing and payment systems.
• Maintain accurate and confidential member account information and assist during outages or disconnects with options.
• Support members during high-stress situations with professionalism and clear communication.

Skills

Customer service

Communication

Cash handling

Problem solving

Teamwork

Adaptability

Education

High school diploma or equivalent

Associate degree preferred

Tools

Office systems

Job description

Member Service Representative I – Frontline

Golden Valley Electric Association

Fairbanks, AK

With a competitive starting wage of

$26.63 per hour, DOE, Grade 6

, this position offers the opportunity to build a meaningful career with a mission-driven organization serving Interior Alaska.

In this role, you will help members establish and manage accounts, process payments, understand usage and billing, and navigate service-related questions with professionalism and care.

This is an excellent opportunity for a customer service professional who enjoys helping others, solving problems, and working in a fast-paced environment. You will assist members during routine and high-stress situations, including outages and disconnects, while providing accurate information and dependable service. With a competitive starting wage of

$26.63 per hour, DOE, Grade 6

, this position offers the opportunity to build a meaningful career with a mission-driven organization serving Interior Alaska.

You will have access to excellent benefits, including a

• defined pension
• 401(k) match
• Health Insurance
• Life Insurance
• Short- and Long-Term Disability
• Annual Leave
• Wellness Program (including fitness reimbursements)
• Tuition Reimbursements

. Join a team where your work helps strengthen trust, support our members, and contribute to the communities we serve.

A little about us

GVEA is an electric cooperative that owns and maintains 3,491 miles of transmission and distribution lines, 35 substations, and 9 generating facilities. Our system is interconnected with Fort Wainwright, Eielson AFB, Fort Greely, Clear Space Force Station, the University of Alaska-Fairbanks, and all electric utilities in the Alaska Railbelt, which extends from Homer to Fairbanks. Powering the Interior of Alaska, GVEA contributes to the economic, environmental, and social viability of our communities.

YOUR ROLE AS A MEMBER SERVICES REPRESENTATIVE I – FRONTLINE

As a Member Services Representative I – Frontline at Golden Valley Electric Association, you will serve as a primary point of contact for members, providing support with account setup, payments, billing questions, service requests, and general cooperative information. You will help create and maintain member accounts, process connect and disconnect orders, assist with electronic billing and payment systems, and ensure account information is accurate and confidential.

You will also support members during high-stress situations, including outages and disconnects for nonpayment, by explaining available options and helping resolve concerns in accordance with GVEA policies and procedures. This role requires professionalism, sound judgment, and the ability to manage multiple requests while delivering a high level of customer service.

WHAT YOU NEED TO BE SUCCESSFUL

To succeed in this role, candidates should have a strong customer service background, good communication skills, and the ability to remain professional under pressure. A high school diploma or equivalent is required, and an associate degree in a related field is preferred.

The ideal candidate will be dependable, detail-oriented, and comfortable handling payments, balancing cash, using office systems, and assisting members both in person and by phone. Strong teamwork, problem-solving ability, and adaptability to new technology are also important.

Knowledge and skills required for the position are:

• High school diploma or equivalent.
• Valid Driver’s License.
• Two years’ experience working in a direct customer service related capacity in a service industry.
• At least one year of cash handling experience.

GVEA conducts pre-employment, post-offer drug/alcohol screening and background checks. Background checks will be conducted on all final candidates as deemed necessary. All offers of employment at Golden Valley Electric Association are contingent upon clear results of a drug/alcohol screening.

Fairbanks, AK