Member Services Specialist: Front End & Member Support

Sam's Club; Athens (GA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase program

Life insurance

Paid time off

Job summary

Sam's Club in Athens, GA is seeking a front-line associate to deliver member service, process purchases, and guide customers through self-service options. The role emphasizes maintaining checkout areas, handling payments, returns, and exchanges, and ensuring a safe, organized store environment.

The position supports training, alerts management to safety issues, and helps members with purchasing decisions while promoting Sam's Club products and services.

Qualifications

• Retail experience including operating front end equipment such as cash registers.
• Familiarity with mobile retail applications is preferred.
• Ability to assist customers with purchases and inquiries.

Responsibilities

• Provides member service and resolves member issues.
• Maintains the checkout area and processes purchases, returns, refunds and exchanges.
• Guides members on self-service technology and product selection.
• Assists with training new associates on processes and procedures.
• Maintains safety, security and store appearance as directed by policy.

Skills

Retail experience

Front end equipment operation

Mobile retail apps

Tools

POS systems

Job description

Sam's Club in Athens, GA is seeking a front-line associate to deliver member service, process purchases, and guide customers through self-service options. The role emphasizes maintaining checkout areas, handling payments, returns, and exchanges, and ensuring a safe, organized store environment.

The position supports training, alerts management to safety issues, and helps members with purchasing decisions while promoting Sam's Club products and services.