Member Services Specialist | Front-End & Member Support

Sam's Club; Macon (GA); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Company-paid life insurance

PTO and leave benefits

Disability coverage and other perks

Employee discounts

Live Better U education program

Job summary

Sam's Club in Macon, GA is hiring for an hourly front-end associate. The role emphasizes member service, checkout integrity, and helping customers with purchases and self-service tools. You will operate front-end equipment, assist with payments and returns, and promote products and services.

This position offers competitive pay, benefits, and opportunities for training on new programs and technology. A safe, friendly shopping environment is a core focus, with emphasis on member satisfaction and

Qualifications

• Retail experience including operating front end equipment such as cash registers.
• Experience with mobile retail applications.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards and conducts safety sweeps.
• Maintains entrance areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions.
• Locates merchandise.
• Keeps area organized and merchandise arranged.
• Maintains a safe shopping environment.
• Reviews member receipts.
• Assists with securing store assets and reporting suspicious activity.
• Executes emergency response procedures.

Skills

Retail experience

Front-end equipment operation

Mobile retail apps

Job description

Sam's Club in Macon, GA is hiring for an hourly front-end associate. The role emphasizes member service, checkout integrity, and helping customers with purchases and self-service tools. You will operate front-end equipment, assist with payments and returns, and promote products and services.

This position offers competitive pay, benefits, and opportunities for training on new programs and technology. A safe, friendly shopping environment is a core focus, with emphasis on member satisfaction and