Member Services Specialist - Front Desk & Tours

Planet Fitness; Wilmington (DE); On-site; USD 30,000 - 40,000; Full time

Job summary

A fitness organization is looking for a Full Time Member Services Representative in Wilmington. This role is essential in providing exceptional customer service to members and guests, managing front-desk activities, and assisting with member inquiries. Candidates should have a strong customer service background, an upbeat attitude, and a passion for fitness. Relevant qualifications include good communication skills and the ability to maintain professionalism at all times. This position requires standing, walking, and occasional lifting during shifts.

Qualifications

• Customer service background preferred.
• Strong listener with the ability to empathize.
• Must be 18 years of age or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front-desk activities and assist callers.
• Respond to member questions and enforce policies.

Skills

Customer service skills

Communication

Problem-solving

Computer proficiency

Job description

A fitness organization is looking for a Full Time Member Services Representative in Wilmington. This role is essential in providing exceptional customer service to members and guests, managing front-desk activities, and assisting with member inquiries. Candidates should have a strong customer service background, an upbeat attitude, and a passion for fitness. Relevant qualifications include good communication skills and the ability to maintain professionalism at all times. This position requires standing, walking, and occasional lifting during shifts.