Member Services Specialist — Front Desk

Excel Fitness; Austin (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Excel Fitness in Austin, TX is seeking a Member Services Rep at the front desk for a full-time on-site role. You will greet members, handle check-ins via tablets and POS, balance cash drawers, and support membership promotions.

Qualified candidates are at least 18, hold a High School Diploma or equivalent, and are CPR/AED certified or able to obtain certification. Strong communication and teamwork are essential.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone; training provided for uncertified after 30 days.

Responsibilities

• Greet and assist members at the front desk and promote memberships.
• Input and update member information into tablets and POS systems.
• Maintain club cleanliness and atmosphere.
• Balance cash drawers daily and handle transactions.
• Assist GM/AM with promotions and operational tasks.
• Ensure compliance with company policies and safety standards.

Skills

Communication skills

Microsoft Office

Teamwork

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Excel Fitness in Austin, TX is seeking a Member Services Rep at the front desk for a full-time on-site role. You will greet members, handle check-ins via tablets and POS, balance cash drawers, and support membership promotions.

Qualified candidates are at least 18, hold a High School Diploma or equivalent, and are CPR/AED certified or able to obtain certification. Strong communication and teamwork are essential.