Member Services Desk Associate — Gym Operations & Member Care

Excel Fitness; Tyler, Northern (TX, KY); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Excel Fitness in Tyler, TX is seeking a Member Services Rep Front Desk (Full-Time) to greet members, manage front desk operations, and support club promotions in a friendly, customer-centric environment. The role is on-site and requires reliability and strong interpersonal skills.

The position involves assisting with check-ins, data entry, and daily cash handling while maintaining a welcoming club atmosphere.

Qualifications

• Must be at least 18 years old and have a high school diploma or equivalent.
• Excellent communication and customer service skills required.
• Ability to work in a team and maintain a clean, welcoming front desk.
• Proficiency with Microsoft Office and tablets/POS systems.
• CPR/AED certifications are required before working alone.

Responsibilities

• Greet members and guests at the front desk and assist with check-ins.
• Promote membership promotions and provide information on club services.
• Maintain club cleanliness and atmosphere throughout shifts.
• Input and update member data in tablets and POS, balancing cash drawers daily.
• Ensure safety, security and policy compliance for all members.
• Coordinate with management on member issues and inventory needs.

Skills

Customer service

Communication

Team player

Microsoft Office

Critical thinking

Education

High School Diploma or equivalent

CPR Certification

AED Certification

Tools

Microsoft Office

Job description

Excel Fitness in Tyler, TX is seeking a Member Services Rep Front Desk (Full-Time) to greet members, manage front desk operations, and support club promotions in a friendly, customer-centric environment. The role is on-site and requires reliability and strong interpersonal skills.

The position involves assisting with check-ins, data entry, and daily cash handling while maintaining a welcoming club atmosphere.