Member Services Specialist — Expert Help & Checkout Support

Sam's East, Inc.; Wake Forest (NC); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Job summary

Sam's Club in Wake Forest, NC is seeking a front-line associate to deliver member service, operate checkout areas, and assist customers with purchases and returns. The role emphasizes merchandise organization, protection of assets, and adherence to safety standards while supporting new technology and training initiatives.

The position requires flexible, customer-focused individuals who can promote products and provide guidance on self-checkout and mobile apps.

Qualifications

• Must be able to provide member service and resolve member issues.
• Must be able to operate checkout area and assist with payments, returns, refunds, and exchanges.
• Experience with guiding customers on self-service technology is a plus.

Responsibilities

• Provides member service and maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services and assists with purchases.

Skills

Customer service

Cash handling

Self-check guidance

Merchandise organization

Tools

Front-end equipment (cash register)

Mobile retail apps

Job description

Sam's Club in Wake Forest, NC is seeking a front-line associate to deliver member service, operate checkout areas, and assist customers with purchases and returns. The role emphasizes merchandise organization, protection of assets, and adherence to safety standards while supporting new technology and training initiatives.

The position requires flexible, customer-focused individuals who can promote products and provide guidance on self-checkout and mobile apps.