Member Services Specialist - Deposits & Loans

Navy Federal Credit Union; Jacksonville (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Generous benefits

Career growth opportunities

Job summary

Navy Federal Credit Union in Jacksonville, FL, is hiring to support members with a full range of banking products including checking, savings, certificates, IRA, trust and estate accounts; lending products; and credit/debit cards. You will perform moderately complex platform banking functions under supervision while developing confidence and independence in the role.

The role emphasizes customer service, education on products, and adherence to banking regulations, with hours Monday through

Qualifications

• Experience building relationships with members and colleagues.
• Knowledge of deposit and loan products is a plus.
• Customer service experience in banking or financial institutions preferred.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Skills

Relationship building

Analytical skills

Independent work

Communication skills

Adaptability

Decision making

Team collaboration

Problem solving

Job description

Navy Federal Credit Union in Jacksonville, FL, is hiring to support members with a full range of banking products including checking, savings, certificates, IRA, trust and estate accounts; lending products; and credit/debit cards. You will perform moderately complex platform banking functions under supervision while developing confidence and independence in the role.

The role emphasizes customer service, education on products, and adherence to banking regulations, with hours Monday through