Member Services & Solutions Specialist

Navy Federal Credit Union; Cherry Hill Township (NJ); On-site; USD 36,000 - 52,000; Full time

Job summary

Navy Federal Credit Union in Cherry Hill, NJ seeks a member service professional to support members with deposits, loans, and financial products. You will provide guidance, process routine transactions, and help maintain accurate accounts in a fast-paced environment.

The role emphasizes building trustful relationships, adhering to federal regulations, and collaborating with teammates to expand member relationships and educate customers about available services.

Qualifications

• Experience building effective relationships with members through rapport and tact.
• Strong research, analytical, and problem-solving abilities.
• Ability to work independently and in teams within a high-production setting.
• Calm under pressure and capable of adapting to changing priorities.

Responsibilities

• Provide basic counseling on products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other products.
• Research and resolve basic account discrepancies and service requests.
• Cross-sell products and enhance member relationships through education.
• Follow regulations related to financial products and services.
• Support teammates by sharing knowledge as experience grows.
• Ensure cash and negotiable instruments are handled securely.
• Process routine transactions: deposits, withdrawals, loan payments, checks.
• Perform other duties as assigned.

Skills

Relationship building

Analytical skills

Teamwork

Communication

Adaptability

Job description

Navy Federal Credit Union in Cherry Hill, NJ seeks a member service professional to support members with deposits, loans, and financial products. You will provide guidance, process routine transactions, and help maintain accurate accounts in a fast-paced environment.

The role emphasizes building trustful relationships, adhering to federal regulations, and collaborating with teammates to expand member relationships and educate customers about available services.