Member Services Banking Specialist

Navy Federal Credit Union; Westwood (GA); On-site; USD 25,000 - 36,000; Full time

Job summary

Navy Federal Credit Union in Augusta, Georgia is seeking an associate to provide members with the full range of banking products and services and to perform moderately complex platform banking functions under supervision. You will help with deposits, loans, and other financial products while developing confidence and independence.

The role emphasizes delivering excellent member service, adhering to regulations, and supporting team knowledge sharing as you gain experience.

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high-production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Effective skill exercising sound judgment and make informed decisions
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
• Effective verbal and written communication skills to engage with members and colleagues

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Skills

Relationship building

Research and analytical skills

Independent and team work

Stays calm under pressure

System navigation

Judgment and decision making

Change management

Verbal and written communication

Job description

Navy Federal Credit Union in Augusta, Georgia is seeking an associate to provide members with the full range of banking products and services and to perform moderately complex platform banking functions under supervision. You will help with deposits, loans, and other financial products while developing confidence and independence.

The role emphasizes delivering excellent member service, adhering to regulations, and supporting team knowledge sharing as you gain experience.