Member Experience & Banking Services Specialist

Navy Federal Credit Union; Pooler (GA); On-site; USD 55,000 - 65,000; Full time

Job summary

Navy Federal Credit Union in Pooler, GA is hiring to support members with checking, savings, loans and other financial products. The role involves delivering basic guidance and performing moderately complex banking functions under supervision to build confidence and independence.

You'll assist with deposits, withdrawals, account maintenance, and documentation; work in a collaborative team, navigate multiple systems, and ensure compliance with federal and institutional regulations.

Qualifications

• Experience building relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Experience maintaining composure in a high-production and changing environment.
• Experience navigating multiple systems efficiently and adapt to evolving technologies.
• Effective verbal and written communication skills to engage with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Skills

Relationship-building

Analytical skills

Independent work

Adaptability

Communication skills

Teamwork

Job description

Navy Federal Credit Union in Pooler, GA is hiring to support members with checking, savings, loans and other financial products. The role involves delivering basic guidance and performing moderately complex banking functions under supervision to build confidence and independence.

You'll assist with deposits, withdrawals, account maintenance, and documentation; work in a collaborative team, navigate multiple systems, and ensure compliance with federal and institutional regulations.