Member Services Specialist — Customer Care & Tech Help

Sam's East, Inc.; Willow Grove (PA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Live Better U education

Job summary

Sam's Club in Willow Grove, PA is seeking a Retail Associate to deliver member service at the front end, process purchases, and assist customers with merchandise selection and self-checkout tech. You will verify memberships, handle payments, refunds, and exchanges according to policy, and keep the checkout area organized and safe.

This role emphasizes teamwork, safety, and ongoing training. The position offers competitive pay, performance bonuses, benefits including health/dental/vision, 401(k)

Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues at the front end.
• Process member purchases and returns according to policy.
• Verify memberships and assist with payments and exchanges.
• Maintain clean and safe checkout and entrance areas.

Skills

Retail experience

Cash register

Mobile retail apps

Job description

Sam's Club in Willow Grove, PA is seeking a Retail Associate to deliver member service at the front end, process purchases, and assist customers with merchandise selection and self-checkout tech. You will verify memberships, handle payments, refunds, and exchanges according to policy, and keep the checkout area organized and safe.

This role emphasizes teamwork, safety, and ongoing training. The position offers competitive pay, performance bonuses, benefits including health/dental/vision, 401(k)