Member Experience & Tech Support Specialist

Sam's East, Inc.; Temple (PA); On-site; USD 37,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Education and training programs

Job summary

Sam's East, Inc. operates Sam's Club in Temple, PA, where you will provide member service, process purchases, and help customers navigate self-service technology while maintaining a clean, safe checkout area.

You will resolve member issues, assist with payments, returns, refunds, and exchanges, and promote Sam's Club products and services. Training on new programs and daily duties supports a collaborative team.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Experience working with mobile retail applications is a plus.
• Ability to learn and use new technology and tools quickly.

Responsibilities

• Provides member service and assists with purchases at checkout.
• Maintains checkout and entrance/exit areas, and ensures a safe shopping environment.
• Resolves member issues and guides members on self-service technology.
• Promotes Sam's Club products and services and supports training of associates.

Skills

Retail experience

Front end equipment

Mobile apps

Job description

Sam's East, Inc. operates Sam's Club in Temple, PA, where you will provide member service, process purchases, and help customers navigate self-service technology while maintaining a clean, safe checkout area.

You will resolve member issues, assist with payments, returns, refunds, and exchanges, and promote Sam's Club products and services. Training on new programs and daily duties supports a collaborative team.