Member Services Specialist - Customer Care & Tech Guidance

Sam's West, Inc.; Rochester (MN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase plan

Paid time off

Disability insurance

Company discounts

Live Better U education program

Job summary

Sam's West, Inc. in Rochester, MN is hiring for a Member Frontline Services role to provide member service and support checkout operations. You will greet members, verify memberships, and assist with purchasing decisions in a fast-paced environment.

You will resolve member issues, promote the store's products and services, and assist with payments, returns, and exchanges while upholding safety and integrity standards. Training and rollout support for new programs may be involved.

Qualifications

• Retail experience including operating front end equipment (cash register).
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues at the front end.
• Maintain the checkout area and process member purchases.
• Promote Sam's Club products and services to members.
• Assist with payments, returns, refunds, and exchanges per company policies.

Tools

Cash register

Mobile retail applications

Job description

Sam's West, Inc. in Rochester, MN is hiring for a Member Frontline Services role to provide member service and support checkout operations. You will greet members, verify memberships, and assist with purchasing decisions in a fast-paced environment.

You will resolve member issues, promote the store's products and services, and assist with payments, returns, and exchanges while upholding safety and integrity standards. Training and rollout support for new programs may be involved.