Member Service Representative

1st Gateway Credit Union; Morrison (IL); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

1st Gateway Credit Union is seeking a Member Service Representative to provide courteous financial service and handle day-to-day transactions in Morrison, IL. The role emphasizes a member-centric approach, processing transactions, promoting products, and upholding accurate records.

The MSR will assist members with account openings, transfers, and deposits, while delivering helpful information and resolving issues to support members’ financial well-being.

Qualifications

• Must handle financial transactions accurately and courteously.
• Excellent member-service orientation.
• Ability to promote products based on member needs.
• Open new accounts and maintain member records.

Responsabilités

• Represent the credit union to members with courtesy and professionalism, processing transactions promptly.
• Provide information to members in person or by phone about services and policies.
• Promote products and services aligned with member needs.
• Open new accounts and manage member files, providing information related to membership.
• Handle share transfers, loan payments, and other member-initiated transactions.
• Process mail transactions with accuracy and efficiency.
• Resolve account discrepancies through basic research.
• Assist with routine office tasks and updating records as needed.
• Support payroll deductions and direct deposits forms for members.

Connaissances

Customer service

Cash handling

Sales techniques

Problem solving

Account opening

Telephone support

Description du poste

Description

Purpose:

The Member Service Representative (MSR) plays a vital role in providing efficient and courteous service to credit union members while processing day-to-day financial transactions. This position requires a member-friendly attitude and a professional and courteous demeanor.

This position is a fundamental contributor to our commitment to delivering exceptional member service. A successful MSR ensures members' needs are met efficiently and professionally, promoting the credit union's products and services to enhance member financial well-being.

Requirements

Duties and Responsibilities:

• Member-Centric Approach: Represent the credit union to members with courtesy and professionalism, ensuring the prompt, efficient, and accurate processing of financial transactions.
• Information Resource: Provide information to members in person and over the phone regarding credit union services and policies.
• Member Centered Engagement: Utilize established credit union sales and service techniques to engage members in conversations about their financial needs, recommending products and services that align with those needs.
• Issue Resolution: Address members' requests, problems, and complaints, directing them to the appropriate contact for specific information and assistance.
• Account Management: Open new accounts and provide service for existing ones. Set up new member files and furnish comprehensive information related to credit union membership.
• Transaction Processing: Handle member requests for share transfers to loan payments, share-to-share transfers, share withdrawals, check requests, and any other member-initiated transactions.
• Mail Transactions: Process member mail transactions with meticulous attention to accuracy.
• Account Reconciliation: Perform basic research of accounts to resolve discrepancies related to deposits, withdrawals, and loan payments.
• Office Administration: Undertake routine office tasks, including typing, updating member records, answering phone calls, filing, and shredding.
• Payroll Deductions and Direct Deposits: Assist members in completing payroll deduction and direct deposit forms correctly.
• Product Promotion: Promote credit union products and services based on member needs and creditworthiness, as determined by Beacon scores at the time of new account opening.
• Additional Responsibilities: Undertake other duties, whether on a random or ongoing basis, to ensure the well-being of our members is consistently prioritized.