Member Care Specialist - Inbound Service & Cross-Sell

FIRST SERVICE CREDIT UNION; Houston (TX); On-site; USD 32,000 - 47,000; Full time

Job summary

FIRST SERVICE CREDIT UNION in Houston seeks a member service specialist to handle inquiries via phone, fax, and email, including loans and account services. You will cross-sell FSCU services and products while maintaining accurate member information.

The role emphasizes courteous, professional service, prompt responses, and cross-selling opportunities. A high school diploma and strong communication skills are required; proficiency with Microsoft Office is a plus.

Qualifications

• One month to twelve months of similar or related experience.
• A high school education or GED.
• Excellent verbal communication skills.

Responsibilities

• Provide accurate, courteous, friendly, timely, and professional service to all members and potential members. Answering telephone immediately and responding to correspondence within one business day.
• Identifies cross-sell opportunities and cross-sells services to members.
• Maintains member account information on computer system.
• Assures that appropriate records are maintained and required reports are prepared.
• Other job duties as assigned.

Skills

Verbal communication

Customer service

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Email

Outlook

Job description

FIRST SERVICE CREDIT UNION in Houston seeks a member service specialist to handle inquiries via phone, fax, and email, including loans and account services. You will cross-sell FSCU services and products while maintaining accurate member information.

The role emphasizes courteous, professional service, prompt responses, and cross-selling opportunities. A high school diploma and strong communication skills are required; proficiency with Microsoft Office is a plus.