Member Services Specialist: Billing & Customer Care

Peninsula-Light-Company-1; Gig Harbor (WA); On-site; USD 53,000 - 82,000; Full time

Job summary

Peninsula Light Company seeks a dedicated customer service professional to manage in-person and phone-based inquiries, account maintenance, and billing processing in a fast-paced office setting. Responsibilities include establishing new accounts, processing payments, handling delinquent balances, generating bills, and maintaining confidential records with accuracy and courtesy.

A high school diploma and utility experience are preferred, with strong communication and multi-tasking skills

Qualifications

• High school diploma or certified equivalent required.
• Typically two (2) years of general office experience in customer service and one (1) year of accounting/finance or related field.
• Experience working at a Utility preferred.
• Computer software programs proficiency and 10-key by touch required.

Responsibilities

• Assist customers in person and by telephone to establish or discontinue electrical and water services, produce final bills, make payment arrangements on delinquent balances, enter notes on accounts, answer questions and complaints on billings; uphold confidentiality.
• Calculate and produce bills for unbilled charges and fees; prepare letters, maintain files and uphold confidentiality on Revenue Recovery accounts.
• Process payments into cash register and provide correct change.
• Communicate with customers in a courteous and tactful manner under stress.
• Prepare and review disconnection/reconnects and dispatch field representatives as needed.

Skills

Customer service

Accounting basics

Interpersonal skills

Multi-tasking

Written communication

Education

High school diploma or certified equivalent

Tools

Computers and software

Ten-key by touch

Cash register

Job description

Peninsula Light Company seeks a dedicated customer service professional to manage in-person and phone-based inquiries, account maintenance, and billing processing in a fast-paced office setting. Responsibilities include establishing new accounts, processing payments, handling delinquent balances, generating bills, and maintaining confidential records with accuracy and courtesy.

A high school diploma and utility experience are preferred, with strong communication and multi-tasking skills