Customer Service & Billing Technician — 9/80 Schedule

Northshore Utility District, WA; Kenmore (WA); On-site; USD 55,000 - 70,000; Full time

Job summary

Northshore Utility District in Kenmore, WA seeks a Customer Service Technician to support the Finance Department across customer service, billing, and front desk functions.

The role includes handling payments, new accounts, delinquency management, and coordination with agencies. Strong communication, multitasking, and reliability are essential for success in a busy office environment.

Qualifications

• Two-year college degree preferred.
• Four years of experience in an office environment, customer service or billing department with at least one year in billing.
• Proficient in Microsoft Office Suite.

Responsibilities

• Assist with customer service at front desk and over the phone, resolving inquiries related to billing, permits, water, and wastewater services.
• Process payments, set up accounts, and handle daily reconciliations.
• Manage delinquency reminders, shutoffs, and payment arrangements as needed.
• Provide professional, courteous customer service and de-escalate difficult interactions.

Skills

Customer service

Billing

Office environment

Communication skills

MS Office

Phone support

De-escalation

Education

Two-year college degree preferred

Tools

Microsoft Office

Billing equipment

Job description

Northshore Utility District in Kenmore, WA seeks a Customer Service Technician to support the Finance Department across customer service, billing, and front desk functions.

The role includes handling payments, new accounts, delinquency management, and coordination with agencies. Strong communication, multitasking, and reliability are essential for success in a busy office environment.