Customer Care Specialist – Inbound Calls & Billing

coastepajobs; Kiln (MS); On-site; USD 28,000 - 38,000; Full time

Job summary

Coast Electric is seeking a Call Center Representative to serve as the primary contact for members, handling account questions, service changes, and billing concerns in a fast-paced environment.

You will use our information system to update records, process payments, assist with new service applications for commercial customers, and collaborate with other teams to ensure a high level of service and member satisfaction.

Qualifications

• At least one year of experience working with the public.
• Excellent customer service and communication skills.
• Ability to communicate clearly and professionally with customers in person, by phone, and in writing.
• Ability to remain professional and courteous while handling member concerns.
• Strong listening, problem solving, and organizational skills.
• Ability to accurately perform cash handling transactions.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and ability to learn new software and procedures.
• Ability to work effectively as part of a team.
• Availability to work overtime and weekends during outages, disasters, and other emergency situations.

Responsibilities

• Answer incoming calls and assist Coast Electric members with new service, disconnects, service changes, billing questions, complaints, and general account inquiries.
• Access and update member accounts using customer information system software.
• Process service orders, payments, account changes, meter readings, and billing arrangements.
• Assist commercial members with new service applications, deposits, and required documentation.
• Maintain accurate and detailed records of member inquiries and actions taken.
• Answer questions regarding Coast Electric and CoastConnect programs and services.
• Investigate residential account usage that falls outside normal ranges.
• Process payments and assist with daily deposits and payment documentation.
• Work collaboratively with other offices, field personnel, and departments to address member needs.

Skills

Customer service

Communication

Multi-tasking

Professionalism

Teamwork

Cash handling

Education

High school diploma or equivalent

Job description

Coast Electric is seeking a Call Center Representative to serve as the primary contact for members, handling account questions, service changes, and billing concerns in a fast-paced environment.

You will use our information system to update records, process payments, assist with new service applications for commercial customers, and collaborate with other teams to ensure a high level of service and member satisfaction.