Customer Service Representative

City of Marietta; Marietta (GA); On-site; USD 20,502 - 29,200; Full time

Job summary

City of Marietta is seeking a journey-level Customer Service Clerk to enter meter data readings and assist customers with billing inquiries. The position is on-site Monday to Friday, with no remote option, reporting to a Supervisor of Customer Service.

Responsibilities include handling billing inquiries, processing connections/disconnections/transfers, deposits, and refunds, and ensuring timely service orders. Strong math and PC skills required; bilingual Spanish is a plus.

Qualifications

• High school diploma or GED required.
• Minimum of two years of related customer service experience.
• Must have a pleasant speaking voice and courteous interaction with customers.
• Spanish language ability is a plus.
• Proficiency with computers and general office procedures.

Responsibilities

• Assist customers (phone or walk-in) with billing inquiries or complaints.
• Process applications for connection/disconnection/transfer of utility service by phone or in person.
• Verify no outstanding/delinquent accounts before processing connection/transfer.
• Determine required commercial deposits based on account size/type.
• Enter meter readings into the computer for accurate billing.
• Process credit card payments by phone and record transactions.
• Handle non-payment service orders and generate disconnection orders as needed.
• Enter refunds and balance transfers for billing adjustments.
• Assist Final Billing Representative with balances and overpayments.
• Relieve Switchboard Operator during lunch hours and vacations.

Skills

Customer service

Spanish (preferred)

Professional communication

General office procedures

Computer literacy

Education

High school diploma or GED

Tools

Billing database

Credit card processor

Switchboard

Calculator

Office copier

Job description

Rate of Pay: $18.04
Status: Open Until Filled
This position is on-site Monday - Friday (no remote options)
This is the journey level position of three levels that reports to an assigned Supervisor of Customer Service. This position is responsible for entering meter data readings and assistingcustomers with billing inquiries.

• Assists customers (phone or walk-in) with billing inquiries or complaints.
• Processes applications for connection, disconnection, or transfer of utility service by phone or in person.
• Verifies no outstanding/delinquent accounts before processing connection or transfer of service.
• Determines requiredamount of commercial deposits by calculations based on size and type of individual account.
• Completes form letter of credit for customers.
• Determines printing priority for work orders to be distributed to service workers for initiation and/or termination of service.
• Tracks late deposit assessments and notifies customer or disconnects service.
• Verifies inspections before processing applications to install permanent electrical meters.
• Enters requests for refund checks from overpaid accounts into the computer system.
• Processes and completes non-payment service orders and generates disconnection orders for returned checks and payment agreements.
• Generates service orders to verify service disconnected for non-payment.
• Requests checks to reimburse Cashier’s petty cash.
• Enters meter readings into computer to insure proper billing.
• Records results and assigns charges for meter tests performed on electric and water meters and mails appropriate correspondence to customer.
• Handles returned checks from banks by debiting accounts with necessary charges.
• Generates charges to customer’s account for established fees.
• Processes accounts for addition to budget billing program.
• Codes accounts in computer system for health hardships and senior discounts.
• Processes credit card payments by phone.
• Assists the Final Billing Representative by transferring balances to active accounts and entering check requests for over payment on final bills.
• Relieves Switchboard Operator daily during lunch hours and vacation as assigned.
• Performs other related duties as required.

Preferred Qualifications:

• High school graduate or GED and a minimum of two yearsof related customer service experience in a similar operation.
• Must have a pleasant speaking voice (English) and ability to interact with customers in an effective and courteous manner. Ability to speak Spanish as a second language preferred.
• Knowledge of general office procedures, appropriate professional dress, and skill in the use of a personal computer to retrieve and enter account information into database, and modern office equipment (i.e. calculator, copier, FAX, switchboard, credit card processor).
• Knowledge and skill using business mathematics. Ability to accurately record numeric and other information into the billing database.
• Ability to work under deadlines and pressures, as all related work must be completed by the end of the business day.

Disclaimer
Successful candidates are required to submit to drug screen & background inquiry.