Billing & Member Services Specialist (Utilities)

Peninsula Light Company; Gig Harbor (WA); On-site; USD 35,000 - 54,000; Full time

Job summary

Peninsula Light Company is seeking a detail‑oriented Customer Service Clerk to assist customers in person and by phone, establishing and closing electrical and water services, and handling billing in a fast‑paced office.

The role requires strong communication, confidentiality, and the ability to manage multiple tasks, read policies, and prepare reports under the supervision of the Member Services Manager.

Qualifications

• High school diploma or equivalent.
• Two years of general office experience in customer service.
• Experience in accounting/finance or related field preferred.

Responsibilities

• Assist customers in person and by telephone to establish or discontinue services and prepare final bills.
• Process payments and enter notes while upholding confidentiality.
• Prepare and review billing, collect delinquent balances, and provide clear explanations of policies.

Skills

Customer service

Interpersonal skills

Communication

Multi-tasking

Attention to detail

Education

High school diploma

Tools

Ten-key calculator

Job description

Peninsula Light Company is seeking a detail‑oriented Customer Service Clerk to assist customers in person and by phone, establishing and closing electrical and water services, and handling billing in a fast‑paced office.

The role requires strong communication, confidentiality, and the ability to manage multiple tasks, read policies, and prepare reports under the supervision of the Member Services Manager.