Member Services Specialist (Bilingual)

South Kentucky Rural Electric Cooperative Corp.

Somerset (KY)

Presencial

USD 32.000 - 38.000

Jornada completa

Hace 9 días

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Descripción de la vacante

South Kentucky RECC in Pulaski County is seeking a Member Services Representative to deliver friendly customer service, process service orders, assist with payments, and respond to information requests in person, by phone, or online. This position reports to the Service Center Supervisor.

The ideal candidate will have a high school diploma with 3 years of customer service experience (or an associate degree with 1–2 years), experience with billing and data entry, and proficiency in office

Formación

High school diploma or equivalent with 3 years customer service experience; or associate degree with 1–2 years of customer service experience.
Ability to work accurately with numbers and possess math skills.
Ability to navigate member database, call system, and outage management software.
Electric cooperative or utility industry experience preferred.
Proficiency in English and Spanish preferred.
General office procedures and proficiency with computers and office equipment.
Excellent interpersonal, verbal, and written communication, organizational, and planning skills.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to pass required drug screening and obtain/maintain a valid driver’s license.

Responsabilidades

Provide member service through assigned service workstations, lobby, drive-thru, and other stations, rotating as needed.
Respond to information requests and complaints courteously.
Exhibit empathy and controlled tone when speaking to members.
Support marketing and other Cooperative initiatives.
Promote a positive image of the Cooperative to the public.