Member Services & Billing Specialist

South Kentucky RECC; Somerset (KY); On-site; USD 34,000 - 46,000; Full time

Job summary

South Kentucky RECC is seeking a Member Services Representative in Pulaski County to deliver courteous customer care at multiple touchpoints in person, by phone, and online. You will process service orders, assist with billing questions, and help members navigate payment options while maintaining accurate account records.

Ideal candidates have strong math skills, bilingual in English and Spanish, and experience with MS Office.

Qualifications

• High school diploma or equivalent with 3+ years of customer service experience or an associate degree with 1–2 years of customer service experience.
• Ability to work accurately with numbers and perform basic math.
• Ability to navigate member databases, call systems, and outage management software.
• Electric cooperative or utility industry experience preferred.
• Proficiency in English and Spanish preferred; strong communication skills.

Responsibilities

• Provide member service at service workstations, including lobby, phone, drive-thru, and other stations.
• Respond to information requests and complaints in a courteous manner.
• Take payments (cash, card, e-check) with care to protect member data.
• Assist members with government energy assistance information.
• Follow procedures to ensure standardized service for all member classes.

Skills

Customer service

Bilingual English/Spanish

Numerical accuracy

Interpersonal skills

Verbal & written communication

Microsoft Office

Education

High school diploma or equivalent

Associate degree in related field

Tools

Microsoft Word

Excel

Outlook

Job description

South Kentucky RECC is seeking a Member Services Representative in Pulaski County to deliver courteous customer care at multiple touchpoints in person, by phone, and online. You will process service orders, assist with billing questions, and help members navigate payment options while maintaining accurate account records.

Ideal candidates have strong math skills, bilingual in English and Spanish, and experience with MS Office.