Member Experience Advocate I

BVSCU; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Annual PTO

Quarterly performance review

Annual compensation review

Medical, Dental and Vision

401k match up to 6%

Job summary

Brazos Valley Schools Credit Union in Kentucky is seeking a customer-focused Call Center Representative to handle member inquiries, process financial transactions, and input data with accuracy at our on-site location. You will listen to member needs, offer appropriate credit union products, and strive for exceptional service.

You should have at least one year of call center experience, familiarity with financial services regulations, and proficiency with Microsoft Office.

Qualifications

• Minimum one year of call center experience.
• Minimum one year of financial institution experience.
• A high school education or GED required.
• Ability to analyze data for equitable resolutions.
• Proficient with problem solving and critical thinking skills.
• Ability to work on-site at designated location.
• Ability to communicate with courtesy, tact, and diplomacy and model exemplary member service.
• Proficiency in Microsoft Office software applications.
• Must be bondable.

Responsibilities

• Answers member calls daily with emphasis on exceptional member service and accuracy of data input.
• Listens effectively to member requests and offers support to meet member needs in a timely manner and identify product opportunities.
• Maintains working knowledge of regulatory compliance related to member services and financial services.
• Manages challenging situations efficiently, promptly, and professionally.
• Other duties as assigned.

Skills

Call center experience

Banking experience

Data analysis

Problem solving

Customer service

Microsoft Office

Bondable

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Brazos Valley Schools Credit Union in Kentucky is seeking a customer-focused Call Center Representative to handle member inquiries, process financial transactions, and input data with accuracy at our on-site location. You will listen to member needs, offer appropriate credit union products, and strive for exceptional service.

You should have at least one year of call center experience, familiarity with financial services regulations, and proficiency with Microsoft Office.