Member Services Specialist – Banking & Digital Support

AmFirst; Birmingham (AL); On-site; USD 35,000 - 45,000; Full time

Job summary

A financial institution in Birmingham seeks an enthusiastic Customer Service Representative to assist members with their inquiries via telephone. The role involves troubleshooting digital banking issues, maintaining records, and providing recommendations on services. Applicants should have a high school diploma and 1-3 years of relevant experience, demonstrating good listening and interpersonal skills to ensure a positive customer experience. Join a solid team focused on member satisfaction and compliance.

Qualifications

• 1 to 3 years of similar or related experience.
• Ability to navigate through multiple computer systems.
• Capable of making decisions with minimum information.

Responsibilities

• Assist members with telephone requests and product inquiries.
• Help members with digital banking solutions and basic troubleshooting.
• Maintain records in core systems and manage electronic forms.

Skills

Good listening skills

Telephone skills

Conflict resolution

Interpersonal communication

Education

High school education or GED

Job description

A financial institution in Birmingham seeks an enthusiastic Customer Service Representative to assist members with their inquiries via telephone. The role involves troubleshooting digital banking issues, maintaining records, and providing recommendations on services. Applicants should have a high school diploma and 1-3 years of relevant experience, demonstrating good listening and interpersonal skills to ensure a positive customer experience. Join a solid team focused on member satisfaction and compliance.