Member Services Specialist

AMERICAN WAGYU ASSOCIATION; Oklahoma City (OK); Presencial; USD 32.000 - 48.000; Tempo integral

Benefícios oferecidos por esta vaga

Employee discounts

Health insurance

Paid time off

Resumo da vaga

The American Wagyu Association in Oklahoma City, OK is hiring a Customer Service Representative to support our membership and staff. You will engage with members across mail, phone, email, online messaging, and in-person channels, aligning service activities with organizational goals.

Responsibilities include educating members, managing profiles, handling receivables, and maintaining confidentiality. Reports to the Office Manager.

Qualificações

• Dependability and good attendance are essential.
• Strong analytical skills with attention to detail.
• Excellent customer service and phone etiquette.
• Clear written and verbal communication with members.
• Ability to resolve complaints professionally.
• Ability to multitask and manage time effectively.
• Proficient computer skills and variety of programs.
• Basic accounting knowledge is useful.
• Microsoft Office/Excel skills are advantageous.
• HS diploma plus 2 years work experience is helpful.
• Animal science experience is a plus but not required.

Responsabilidades

• Assist and educate members with Association processes.
• Create and maintain new member profiles and process applications.
• Manage member account follow-ups and outstanding receivables.
• Maintain confidentiality with financial and member records.
• Data entry assistance for members.
• Answer, screen, and forward incoming calls.
• Filing, scanning, photocopying, collating, and faxing as needed.
• Build sustainable member relationships through friendly communication.
• Perform other related duties as assigned.

Conhecimentos

Dependability/Attendance

Analytical skills

Customer service

Written and verbal communication

Problem solving

Time management

Computer skills

Basic accounting

Excel / Office

Education requirement

Animal science experience

Formação

High School Diploma w/ 2 years work experience

Descrição da vaga

The American Wagyu Association in Oklahoma City, OK is hiring a Customer Service Representative to support our membership and staff. You will engage with members across mail, phone, email, online messaging, and in-person channels, aligning service activities with organizational goals.

Responsibilities include educating members, managing profiles, handling receivables, and maintaining confidentiality. Reports to the Office Manager.