Customer Service Representative

AMERICAN WAGYU ASSOCIATION; Oklahoma City (OK); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Job summary

The American Wagyu Association in Oklahoma City, OK is hiring a Customer Service Representative to support our membership and staff. You will engage with members across mail, phone, email, online messaging, and in-person channels, aligning service activities with organizational goals.

Responsibilities include educating members, managing profiles, handling receivables, and maintaining confidentiality. Reports to the Office Manager.

Qualifications

• Dependability and good attendance are essential.
• Strong analytical skills with attention to detail.
• Excellent customer service and phone etiquette.
• Clear written and verbal communication with members.
• Ability to resolve complaints professionally.
• Ability to multitask and manage time effectively.
• Proficient computer skills and variety of programs.
• Basic accounting knowledge is useful.
• Microsoft Office/Excel skills are advantageous.
• HS diploma plus 2 years work experience is helpful.
• Animal science experience is a plus but not required.

Responsibilities

• Assist and educate members with Association processes.
• Create and maintain new member profiles and process applications.
• Manage member account follow-ups and outstanding receivables.
• Maintain confidentiality with financial and member records.
• Data entry assistance for members.
• Answer, screen, and forward incoming calls.
• Filing, scanning, photocopying, collating, and faxing as needed.
• Build sustainable member relationships through friendly communication.
• Perform other related duties as assigned.

Skills

Dependability/Attendance

Analytical skills

Customer service

Written and verbal communication

Problem solving

Time management

Computer skills

Basic accounting

Excel / Office

Education requirement

Animal science experience

Education

High School Diploma w/ 2 years work experience

Job description

Benefits

• Employee discounts
• Health insurance
• Paid time off

The American Wagyu Association is seeking qualified applicants for a Customer Service Representative in its Oklahoma City, Oklahoma office. This position is responsible for supporting Association goals by building strong, lasting relationships with the Association’s membership, customers and employees. Customer service is important in many aspects of the Association; therefore, the customer service representative has a vital role in the success of the Association.

The Customer Service Representative will navigate member service protocol including customer service policies, objectives and initiatives, and align customer service activities and initiatives to support and enhance the objectives of the organization. The Customer Service Representative will develop and deliver customer interactions across multiple channels with incoming and outgoing communication including mail, phone calls, email, online messaging and in-person member communication. This position reports to the American Wagyu Association Office Manager.

Responsibilities

• Assist and educate members with the processes of the Association
• Create and maintain new member profiles and process applications
• Managing member account follow-ups and outstanding receivables
• Maintain confidentiality with all financial and member records
• Data entry assistance for members
• Answer, screen, and forward any incoming phone calls
• Filing, scanning, photocopying, collating, faxing etc.
• Build sustainable relationships with members through friendly, open, and interactive communication
• Performs other related duties as assigned

Qualifications

• Dependability/Attendance
• Good analytical skills and attention to detail
• Excellent customer service and phone etiquette with proven customer support experience
• Ability to communicate effectively with members in writing and telephone
• Ability to resolve customer complaints and issues while maintaining a professional demeanor
• Ability to multi-task, set priorities, and manage time effectively
• Computer skills & experience with a variety of programs
• Basic accounting skills useful
• Microsoft Office Suite experience with intermediate expertise in Excel useful
• High School Diploma w/ 2 years work experience useful
• Animal science experience is a plus, but not required

A required background check of successful applicants will be performed before starting employment. A probation period will apply to this position.

Employees of the Association enjoy a strong benefits package including medical insurance, dental insurance, and vision coverage. Personal Time Off (PTO) is also included.