Member Services Specialist - Beef & Herd Data Support

American Angus Association; Saint Joseph (MO); On-site; USD 34,000 - 50,000; Full time

Job summary

The American Angus Association in Saint Joseph, MO is seeking a qualified candidate for the Member Services Representative position. This full-time clerical role focuses on delivering world-class member service, processing records, and supporting a large breed database.

Responsibilities include helping breeders with data submissions, handling inquiries, processing registrations and updates, and maintaining accurate records.

Qualifications

• Associates degree in Business or Agricultural Science, or equivalent work experience.
• Two years of customer service experience is preferred.
• An agricultural background is a plus but is not required.
• Excellent communication and customer service skills are essential.

Responsibilities

• Effectively communicate with internal and external customers via telephone, email, fax and Message Center.
• Assist breeders with data submission and herd management using tools provided by the Association.
• Provide information and solutions to member inquiries as they pertain to their membership account, recent orders, Association policies and more.
• Efficiently process member requests such as registrations, transfers, corrections, performance data, and membership updates.
• Develop an understanding of Association programs, products, and services, as well as beef cattle terminology.
• Provide back-up support to other internal teams, as assigned.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Office environment

Education

Associates degree in Business or Agricultural Science

Tools

Microsoft Word

Microsoft Excel

Job description

The American Angus Association in Saint Joseph, MO is seeking a qualified candidate for the Member Services Representative position. This full-time clerical role focuses on delivering world-class member service, processing records, and supporting a large breed database.

Responsibilities include helping breeders with data submissions, handling inquiries, processing registrations and updates, and maintaining accurate records.