Member Services Specialist

Navy Federal Credit Union; Kapolei (HI); On-site; USD 42,000 - 56,000; Full time

Job summary

Navy Federal Credit Union is seeking a service-oriented team member in Kapolei, HI to assist members with a full range of banking products and services. You will handle deposits, loans, and other financial transactions while building trusted relationships with members.

The role emphasizes compliance with federal and institutional regulations, accuracy in processing transactions, and collaboration within a dynamic environment. Local hours include Monday through Saturday availability.

Qualifications

• Experience building relationships through rapport, trust, diplomacy, and tact
• Strong research, analytical, and problem-solving skills
• Ability to work independently and as part of a team
• Ability to stay composed in high-production, changing environments
• Experience navigating multiple systems and adapting to new technologies
• Good judgment and informed decision-making
• Willingness to embrace change in a dynamic workplace
• Clear verbal and written communication with members and colleagues

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Skills

Relationship building

Research & problem solving

Independent & team work

Adaptability

Regulatory awareness

Effective communication

Job description

Navy Federal Credit Union is seeking a service-oriented team member in Kapolei, HI to assist members with a full range of banking products and services. You will handle deposits, loans, and other financial transactions while building trusted relationships with members.

The role emphasizes compliance with federal and institutional regulations, accuracy in processing transactions, and collaboration within a dynamic environment. Local hours include Monday through Saturday availability.