Member Service Representative (Full-Time) - Mililani

Navy Federal Credit Union; United States; On-site; USD 38,000 - 56,000; Full time

Job summary

Navy Federal Credit Union in Mililani, Hawaii seeks a team member to assist members with a full range of deposit and lending products. Under supervision you will perform moderately complex platform banking functions as you gain confidence and independence in the role.

This role emphasizes building relationships, research, problem solving, and clear written and verbal communication with members and colleagues, while adapting to a dynamic banking environment.

Qualifications

• Experience building relationships through rapport, trust, diplomacy, and tact.
• Strong research, analytical and problem-solving skills.
• Ability to navigate multiple systems efficiently and adapt to evolving technologies.

Responsibilities

• Provide members with the full range of Navy Federal products and services (accounts, loans, cards) under supervision.
• Perform moderately complex platform banking functions while developing independence.

Skills

Relationship building

Analytical thinking

Independent worker

Team player

Adaptability

Communication

Job description

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

This position is eligible for the TalentQuest employee referral program.

• Experience in building effective relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem-solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high-production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Effective skill exercising sound judgment and make informed decisions
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
• Effective verbal and written communication skills to engage with members and colleagues

Desired Qualifications

• Working knowledge of deposit and loan products, services, and operational procedures
• Experience in customer service, preferably in banking or a financial institution

Additional Information

Hours:

• Available Monday - Saturday, hours based on business needs.

Location:

• 95-1830 Meheula Prkwy, Space C-7 Mililani, Hawaii 96789
• Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.