Member Services & Sign-Up Specialist

Planet Fitness; Wyoming (MI); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Medical, Dental and Vision insurance

Set Schedule

401(k) with employer match

Profit sharing program

Free Black Card Membership

Earn premium for night hours

Job summary

Planet Fitness Wyoming in Wyoming, MI is seeking Customer Service Representatives for part-time roles to deliver a superior member experience in our welcoming, judgment-free environment.

You will greet members, answer phones, enroll new members, and assist with billing questions while maintaining a clean facility. The role includes a $1/hour premium for hours 10:00 PM-6:00 AM and benefits such as health, dental, vision, 401(k) match, profit sharing, and more.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability are essential.
• Customer service experience preferred.
• Able to stand and walk during shift.
• Able to lift 45 pounds.
• Strong communication skills with members and callers.

Responsibilities

• Greet members and guests and provide exceptional service.
• Answer phones and assist callers with inquiries.
• Check in members, give tours, and sign up new members; log amenities and handle billing updates.
• Respond to member questions promptly and professionally.
• Regular cleaning of the facility and front desk area.

Skills

Customer service

Punctuality

Phone etiquette

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness Wyoming in Wyoming, MI is seeking Customer Service Representatives for part-time roles to deliver a superior member experience in our welcoming, judgment-free environment.

You will greet members, answer phones, enroll new members, and assist with billing questions while maintaining a clean facility. The role includes a $1/hour premium for hours 10:00 PM-6:00 AM and benefits such as health, dental, vision, 401(k) match, profit sharing, and more.