Member Experience Champion – FT/PT with Night Premium

EPIC Fitness Group dba Planet Fitness; Westland (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) with match

Profit sharing

Free Black Card Membership

Evening shift premium $1/hr

Set Schedule

Referral bonus program

EAP

Job summary

Planet Fitness in Westland, MI is hiring part-time and full-time Customer Service Representatives to deliver a superior member experience. Responsibilities include greeting members, answering phones, processing sign-ups, and maintaining clean facilities.

The role offers a consistent schedule, night shift premium ($1/hr for 10:00 PM–6:00 AM), medical/dental/vision insurance (eligible), 401(k) with match, profit sharing, and a free Black Card membership.

Qualifications

• Provide superior customer service to members, prospective members and guests.

Responsibilities

• Greet members and guests, assist with questions and sign-in.
• Answer phones and assist callers with questions.
• Check in members, give tours, sign up new members, log amenities and address billing issues.
• Respond to member questions and concerns promptly.
• Regular cleaning of the facility and front desk area.

Skills

Customer service

Job description

Planet Fitness in Westland, MI is hiring part-time and full-time Customer Service Representatives to deliver a superior member experience. Responsibilities include greeting members, answering phones, processing sign-ups, and maintaining clean facilities.

The role offers a consistent schedule, night shift premium ($1/hr for 10:00 PM–6:00 AM), medical/dental/vision insurance (eligible), 401(k) with match, profit sharing, and a free Black Card membership.