Member Services & Sales Specialist

Baseline Fitness; Watertown (SD); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Job summary

Planet Fitness - PF Baseline Fitness in Watertown, SD is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience. You will greet guests, handle front desk duties, answer inquiries, and assist with tours and sign-ups while ensuring accurate member records and friendly service.

This role emphasizes teamwork, effective communication, and problem solving to resolve member questions.

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Watertown, SD is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience. You will greet guests, handle front desk duties, answer inquiries, and assist with tours and sign-ups while ensuring accurate member records and friendly service.

This role emphasizes teamwork, effective communication, and problem solving to resolve member questions.