Member Services & Sales Associate

Crunch Fitness - Undefeated Tribe; Cedar Hill (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Health insurance (subsidized)

Basic Life and AD&D

HSA

Short-term disability

Free gym

Job summary

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative to deliver exceptional customer service to members and staff at our Cedar Hill club. You’ll handle membership sales, check-ins, and product promotions while creating a warm, welcoming atmosphere.

You will drive member enrollment, assist with program promotions like group fitness and tanning, and ensure the front desk runs smoothly with professional phone handling and a pristine lobby daily.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).
• High school diploma or GED required.

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility.
• Performs opening and closing checklist and duties.

Skills

Customer service

Communication

Reading & writing

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative to deliver exceptional customer service to members and staff at our Cedar Hill club. You’ll handle membership sales, check-ins, and product promotions while creating a warm, welcoming atmosphere.

You will drive member enrollment, assist with program promotions like group fitness and tanning, and ensure the front desk runs smoothly with professional phone handling and a pristine lobby daily.