Member Services Lead - Gym Front Desk & Member Experience

Crunch Fitness - Undefeated Tribe; Dallas (TX); Vor Ort; USD 19.000 - 25.000; Vollzeit

Benefits dieser Stelle

PTO

Health insurance (medical, dental, and

HSA

Free gym membership

Zusammenfassung

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative to deliver exceptional customer service at our Dallas club. You’ll greet members, support membership sales, check-ins, and front desk operations while maintaining a clean, welcoming environment.

You’ll drive guest conversion, promote programs like tanning and group fitness, and ensure open, friendly communication with members and staff. This role supports branding and a grand-opening ready facility every day.

Qualifikationen

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• CPR/AED certification required (can be obtained within 30 days of hire).

Aufgaben

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check‑in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area, to including check‑in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand‑opening ready facility
• Performs opening and closing checklist and duties

Kenntnisse

Customer service

Communication

Reading & writing

CPR/AED certification

Ausbildung

High school diploma or GED

Jobbeschreibung

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative to deliver exceptional customer service at our Dallas club. You’ll greet members, support membership sales, check-ins, and front desk operations while maintaining a clean, welcoming environment.

You’ll drive guest conversion, promote programs like tanning and group fitness, and ensure open, friendly communication with members and staff. This role supports branding and a grand-opening ready facility every day.