Member Services RepresentativeFull Time

Planet Fitness; Rochester (MN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Job summary

Planet Fitness is hiring a full-time Member Services Representative in Rochester, Minnesota. This role is pivotal in creating a positive experience for our members, and involves greeting guests, processing memberships, and providing top-notch customer service.

The ideal candidate is customer-focused, computer savvy, and has a passion for fitness. We're looking for someone upbeat, reliable, and dedicated to exceeding member expectations. Join our team to help foster a welcoming club environment!

Qualifications

• Customer service experience preferred.
• Able to interact in a positive and professional way with members.
• Must be 18 years or older.

Responsibilities

• Greet and provide exceptional customer service to members and guests.
• Handle front desk activities including member check-in.
• Answer phones and assist with inquiries.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Exceptional customer service skills

Strong listening skills

Education

High School diploma/GED equivalent

Job description

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Job Summary

The Member Services Representative (Full Time) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.