Member Services Representative (Part Time)

Planet Fitness - Eclipse Fitness Group; Hiram (GA); On-site; USD 28,000 - 35,000; Full time

Job summary

A local fitness center is hiring a Member Services Representative responsible for creating a positive member experience through exceptional customer service. Candidates should have a passion for fitness, a reliable and punctual attitude, and strong customer service skills. Responsibilities include greeting members, answering inquiries, managing front desk tasks, and maintaining facility cleanliness.

Qualifications

• Exceptional customer service skills required to interact positively with members and co-workers.
• Must be able to empathize and problem-solve effectively.
• Ability to demonstrate diplomacy in all interactions.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities and answer phone inquiries.
• Check members into the system and assist with new member sign-ups.
• Take prospective members on tours of the facility.
• Respond to member questions and maintain club cleanliness.

Skills

Customer service experience

Basic computer proficiency

Strong listening skills

Positive attitude

Reliability and punctuality

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.

Legal

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.