Member Services Representative PartTime

Planet Fitness - Eclipse Fitness Group; Carrollton (GA); On-site; USD 27,000 - 36,000; Full time

Job summary

Planet Fitness - Eclipse Fitness Group is seeking a Member Services Representative to deliver a positive member experience at the front desk. You will greet members and guests, manage check-ins, and assist with tours and new sign-ups to foster a welcoming gym environment.

You will answer phones, handle member questions, update accounts, and contribute to a clean, friendly club atmosphere. A background in customer service and a passion for health are valued.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• High School diploma/GED equivalent.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Excellent communication and problem-solving skills.
• Positive and professional demeanor with members.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system and assist with sign-ups.
• Take prospective members on tours and provide club information.
• Facilitate updates to member accounts and respond to questions promptly.
• Assist in maintaining club cleanliness and organization.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Communication skills

Empathy

Listening

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate needed updates to member’s accounts.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

Customer service background preferred.

Basic computer proficiency.

A passion for fitness and health.

Upbeat and positive attitude!

Punctuality and reliability is a must.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Strong listener with the ability to empathize and problem solve.

Demonstrate diplomacy in all interactions while using appropriate behavior and language.

High School diploma/GED equivalent required.

Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Must be able to occassionally lift up to 50 lbs.

Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.