Full Time Overnight Member Services Representative

Planet Fitness - OH Christie Group; Zanesville (OH); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Job summary

A fitness franchise location is seeking a Member Services Representative to enhance member experiences and provide exceptional customer service. Responsibilities include greeting members, answering queries, checking members in, and maintaining club cleanliness. Candidates should have a customer service background, basic computer skills, and a passion for fitness. Must be at least 18 years old and possess a high school diploma or GED. This role offers opportunities for advancement and requires a positive, upbeat attitude.

Qualifications

• Background in customer service is preferred.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities and assist callers.
• Check members into the system and facilitate new member sign-ups.
• Take prospective members on tours and address their inquiries.
• Maintain neatness and cleanliness of the club.
• Respond to member questions and concerns.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listening skills

Empathy and problem-solving

Diplomatic interactions

Education

High School diploma/GED equivalent

Job description

Benefits

• Opportunity for advancement
• Paid time off
• Training & development

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Additional Information

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.