Member Services Representative (Part Time)

Planet Fitness - TN Ruggeiri Group; Johnson City (TN); On-site; USD 16,531 - 20,664; Part time

Job summary

A fitness club is seeking a Member Services Representative to enhance the member experience through exceptional customer service. Key responsibilities include greeting members, managing front desk activities, and responding to inquiries. Ideal candidates are enthusiastic about fitness, possess strong customer service skills, and have a high school diploma. Applicants must be at least 18 years old to apply.

Qualifications

• Customer service background preferred.
• A passion for fitness and health.
• Punctuality and reliability is a must.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones.
• Respond to member questions and concerns in a timely manner.

Skills

Customer service skills

Basic computer proficiency

Listening skills

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: answering phones in a friendly manner and assisting callers with a variety of questions, checking members into the system, new member sign-up, taking prospective members on tours, facilitating needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.