Member Service Representative - Evenings

Planet Fitness - Midwest Management Group; Florence (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness company in Florence, Kentucky, is seeking a Member Services Representative to provide exceptional customer service and ensure a positive member experience. Responsibilities include handling front desk duties, assisting with member inquiries, and maintaining cleanliness in the club. The ideal candidate has a background in customer service, a passion for fitness, and is at least 18 years old.

Qualifications

• Preferably have a customer service background.
• Must be punctual and reliable.
• Must be at least 18 years of age.

Responsibilities

• Create a positive member experience by providing excellent customer service.
• Handle all front desk related activities including answering phones and checking members in.
• Respond to member questions and concerns professionally.

Skills

Customer service skills

Basic computer proficiency

Ability to empathize and problem solve

Positive attitude

Education

High School diploma/GED equivalent

Job description

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.