Member Services Representative Overnight 3rd Shift Part Time

Planet Fitness - Cambridge Fitness; North Olmsted (OH); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Flexible schedule

Free food & snacks

Free uniforms

Paid time off

Free black card membership

Mentorship

Opportunities for advancement

Ongoing leadership training

Full time employee health insurance

Paid Sick Time

Job summary

A leading fitness franchise seeks a Team Member in North Olmsted, Ohio to deliver outstanding customer service and create a welcoming environment. The candidate should be upbeat, reliable, and passionate about health and fitness. Key responsibilities entail greeting and assisting members, managing front desk activities, and ensuring the cleanliness of the club. Join us for opportunities in mentorship and leadership training, plus a free black card membership and health benefits.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Exceptional customer service skills with members and co-workers.
• Positive, upbeat attitude and reliability.
• Strong communication and problem‑solving abilities.
• Ability to interact with members professionally and empathetically.
• Diplomacy in all interactions.
• 18+ years of age; HS diploma or GED required.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities including member check-ins.
• Respond to member questions and concerns promptly.
• Maintain neatness and cleanliness of the club.

Skills

Customer service skills

Basic computer proficiency

Positive attitude

Reliability

Strong listening skills

Excellent communication and problem‑sl

Diplomacy in interactions

Education

High School diploma/GED equivalent

Job description

Benefits

• Flexible schedule
• Free food & snacks
• Free uniforms
• Paid time off
• Planet Fitness Careers
• Team Member

Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?

Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!

Role Summary

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities, including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign‑up.
  • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Team Member Benefits

• Free black card membership
• Mentorship
• Opportunities for advancement
• Ongoing leadership training
• Full time employee health insurance
• Paid Sick Time

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.