Member Services Representative

Talentify; Butte (MT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Opportunity for advancement

Job summary

Planet Fitness is seeking a Member Services Representative to deliver a superior customer experience to members, prospective members and guests. You will greet people, answer questions, sign up new members, and process POS transactions in a friendly, professional environment.

The role emphasizes maintaining a welcoming front desk, handling inquiries, and ensuring the club lobby and facilities stay clean and organized.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability a must.
• Exceptional customer service skills; interact positively and professionally.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions; appropriate behavior and language.
• High School diploma or GED equivalent required.

Responsibilities

• Greet members and guests, provide exceptional customer service and make them feel welcome.
• Answer phones and assist callers with questions.
• Check in members, sign up new members, log amenities and communicate updates.
• Respond to member questions and concerns promptly and professionally.
• Process beverage or merchandise purchases on the POS system.
• Assist with new membership cards, address changes, and billing questions.
• Maintain front desk and lobby cleanliness and orderliness.
• Clean and maintain facilities, equipment, and restrooms.

Skills

Customer service

Computer basics

Positive attitude

Punctuality

Empathy

Professional communication

Education

High School diploma/GED

Tools

POS system

Job description

Benefits:

• Opportunity for advancement

Our Job Opening

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Some of your responsibilities will include:

Customer Service/Front Desk Activities

• Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.

Member Accounts

Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Club Cleanliness and Maintenance

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.

Physical Demands/Requirements

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.

Why you should join Planet Fitness!

• Contribute to changing people’s lives every day by helping us create a healthier Planet!
• Work hard and play hard with an amazing group of talented, dynamic professionals!