Member Representative

Midwest Fitness Partners; Allentown (Lehigh County); On-site; USD 30,000 - 38,000; Full time

Job summary

Midwest Fitness Partners is seeking a friendly Member Services Representative to create a positive member experience at a Planet Fitness location. You will greet members and guests and deliver exceptional customer service.

Responsibilities include front desk duties, checking members in, processing new sign-ups, giving tours, updating accounts, answering questions, and helping maintain a clean, welcoming club.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• CPR certification required.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Upbeat and positive attitude; punctual and reliable.

Responsibilities

• Greet gym members, prospective members and guests, providing exceptional customer service.
• Check members into the system and handle front desk activities.
• New member sign-up and tour of facility for prospective members.
• Facilitate updates to member accounts; respond to questions and concerns promptly.

Skills

Customer service

Phone etiquette

Active listening

Empathy

Problem solving

Diplomacy

Education

High School diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties And Responsibilities

• Greet gym members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Greeting gym members as they are entering the facility.
  
  
  • Check members into the system.
  
  
  • New member sign-up.
  
  
  • Take prospective gym members on tours of the facility.
  
  
  
  


• Facilitate needed updates to member’s accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.


• Basic computer proficiency.


• A passion for fitness and health.


• Upbeat and positive attitude!


• Punctuality and reliability is a must.


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.


• CPR certification required.


• High School diploma/GED equivalent required.


• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Must be able to occasionally lift up to 50 lbs.


• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.