Member Services Monday Friday 5am1pm

Planet Fitness - NJ/MA One World Fitness; Berlin Township (NJ); On-site; USD 19,000 - 23,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness is hiring a Member Services Representative to create a positive member experience by delivering superior customer service at the front desk. You will greet members and guests, assist with check-ins, and sign up new members.

This role emphasizes friendly communication, problem-solving, and teamwork, with responsibilities including answering phones, giving tours, updating member accounts, and helping maintain a clean, welcoming club.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; interacting with members and coworkers in a positive and professional way.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions.

Responsibilities

• Greet members, guests and prospective members with a friendly, professional demeanor.
• Handle front desk activities including answering phones and assisting callers.
• Check members into the system and sign up new members.
• Provide tours to prospective members.
• Update member accounts as needed.
• Respond to questions and concerns and escalate when necessary.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Phone etiquette

Front desk

Basic computer skills

Positivity

Punctuality

Active listening

Diplomacy

Education

High School diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.