PT Member Services Representative 2p10p MF

Planet Fitness - Eclipse Fitness Group; Kennesaw (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to deliver superior customer service and create a positive member experience. You will greet members and guests, handle front desk tasks, sign up new members, give tours, and keep the club clean.

Strong communication, a friendly demeanor, and reliability are essential. Qualifications include a High School diploma or GED, a passion for fitness, basic computer skills, and an upbeat attitude.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat, positive attitude and reliability.
• Excellent listening and problem-solving abilities.

Responsibilities

• Greet members, guests and prospective members with friendly service.
• Answer phones and assist callers with questions.
• Check members into the system and handle new sign-ups.
• Give tours to prospective members and update accounts as needed.
• Respond to questions promptly and escalate to management when needed.
• Maintain cleanliness and neatness of the club.
• Provide professional, positive interactions with members and coworkers.

Skills

Customer service

Computer skills

Positive attitude

Punctuality

Active listening

Diplomacy

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate needed updates to member’s accounts.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

Customer service background preferred.

Basic computer proficiency.

A passion for fitness and health.

Upbeat and positive attitude!

Punctuality and reliability is a must.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Strong listener with the ability to empathize and problem solve.

Demonstrate diplomacy in all interactions while using appropriate behavior and language.

High School diploma/GED equivalent required.

Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Must be able to occassionally lift up to 50 lbs.

Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.