Member Services Representative Full Time

Planet Fitness; Palm Harbor (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Black Card Membership

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Job summary

Planet Fitness in Palm Harbor, FL is seeking a friendly Member Services Representative to create a welcoming environment for members, guests and prospective members. You will deliver outstanding customer service at the front desk, help with sign-ups, tours, and account updates while upholding the club’s cleanliness and standards.

Ideal candidates bring a customer service mindset, basic computer skills, and a passion for fitness.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Must be 18 years or older.

Responsibilities

• Greet members, guests and prospective members with exceptional customer service.
• Handle front desk activities: answer phones, check in members, sign up new members and give tours.
• Update member accounts as needed and respond to questions or concerns.
• Maintain club cleanliness and assist as needed.
• Elevate issues to management when necessary.

Skills

Customer service

Computer literacy

Positive attitude

Excellent communication

Punctuality

Education

High School diploma/GED

Job description

Benefits:

• Free Black Card Membership
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Dental insurance
• Employee discounts

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.