Member Services Representative Part Time

Planet Fitness - NJ/MA One World Fitness; Cherry Hill Township (NJ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Job summary

Planet Fitness in New Jersey is seeking a Member Services Representative to deliver exceptional customer service to members, prospective members and guests. You will greet, check-in, sign up new members, give tours, and update member accounts while maintaining a clean club environment.

The role emphasizes a positive demeanor, reliability, and strong listening skills to resolve questions and concerns and to elevate issues when necessary.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact positively with members and coworkers.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions and appropriate language.
• High School diploma or GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones, check-ins, sign-ups, and tours.
• Facilitate required updates to member accounts.
• Respond to member questions and concerns; escalate as needed.
• Help maintain the club's neatness and cleanliness.

Skills

Customer service

Communication

Empathy

Active listening

Problem solving

Diplomacy

Reliability

Punctuality

Positive attitude

Education

High School diploma

Job description

Benefits

• Free uniforms
• Training & development
• Employee discounts

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.